Return & Refund Policy

This policy covers payments made to Doob for subscription plans, trials and add-ons. Products bought from a merchant's store are sold by that merchant, and returns for them follow the merchant's own policy.

Subscription fees, trial fees and add-on purchases are non-refundable once the plan has been activated, including for unused days of a billing period.

You can cancel or stop renewing your plan at any time. Your store stays on the paid plan until the end of the period you have already paid for, and it is not renewed after that.

If you were charged twice, paid the wrong amount, or paid but your plan was never activated, contact us with your bKash/Nagad Transaction ID. After verification, the extra amount is refunded to the same account within 7 working days.

Email support@doob.com.bd with your store name, registered phone number and Transaction ID.